Refund policy
Due to the nature of our products and for hygiene reasons, we only accept returns on items that are unused and in their original condition.
To be eligible for a return:
• The hair must not have been worn, cut, installed, washed, coloured, or altered in any way.
• The original packaging must be intact.
• Any security tags or seals must remain unbroken.
Returns must be requested within 48 hours of delivery. Any item that does not meet these conditions will not be eligible for return.
How do I request a return?
Contact us via Instagram DM within 48 hours of receiving your order. Please include your order number and the reason for your return.
Once your return request has been approved, the item must be sent back within 5 days. Returns received outside of this timeframe may not be accepted.
When will I receive my refund?
Once your return has been received and inspected, you will be notified of the outcome. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear.